RETURN POLICY

We accept returns for defective, damaged items, or incorrect shipments. If you wish to return an item, please contact your sales representative with the relevant order and product details. Returns made without prior approval will not be processed and will be disposed of appropriately.

Items damaged through misuse or improper care are not eligible for returns. Additionally, for sanitary reasons and to ensure the safety of our customers and staff, the following items are not eligible for return: drip tips, coils, cotton, batteries, wire, and liquid bottles. Leaking disposables are also not accepted unless the device is Dead on Arrival (DOA).

Once your return is received and approved, our Returns Department will apply a credit to your account. This credit can be used for future purchases or refunded to the original payment method.

If you are returning kits or sets, please include all original accessories and packaging, if available. All returns are evaluated on an individual basis.

Before returning an item, ensure eligibility by contacting your sales representative or our Customer Service Center. Once approved, returns must be made within 90 days of purchase.

Return shipping costs are not prepaid, and return labels will not be provided. You are responsible for the return shipping cost. If you received the wrong item, shipping costs may be reimbursed in the form of a credit upon proof of receipt. All returns should be sent via USPS. Please allow 2-3 weeks for a credit to appear on your account. Refunds may take an additional 3-5 business days to process and appear on your card or bank statement.

If you have any additional questions, please reach out directly to your sales representative or our Customer Service team for further assistance.