FAQ

How to Place Your Vape Order

1. Add Vape Products to Your Cart
Browse our selection of premium vape devices, e-liquids, and accessories. Click “Add to Cart” to add items to your cart. You can modify quantities or continue shopping anytime.

2. Proceed to Checkout

  • Website Checkout: Click the “Checkout” button to proceed.

  • PayPal Checkout: For quick and secure payments, click the PayPal button to complete your purchase via PayPal.

3. Enter Your Details
Fill out the Customer Information page with your email, name, and shipping address (if different from your billing address).

4. Apply Vape Discount Code
Got a discount code? Enter it in the “Discount” field during checkout and click “Apply” to redeem your savings.

5. Choose Shipping Method
Click “Continue to Shipping Method” to review and confirm your shipping details and preferred shipping method.

6. Enter Payment Information
Choose from our secure payment options, including credit card, PayPal, or Apple Pay, and enter your payment details to complete your transaction.

7. Complete Your Vape Order
Once payment is processed, click “Complete Order”. You’ll receive an order confirmation via email with all details.

If you need help, contact our customer support at support@vapepieonline.com.

Missing or Incorrect Vape Items?

If your order contains missing or incorrect items, please email us at support@vapepieonline.com. Include your Order Number and a photo (under 1MB). We'll send you the correct products at no extra charge, and you can keep the wrong items as a gift.

How to Confirm Your Vape Order

You’ll receive a confirmation email with your order number and purchase details.

How to Modify Your Vape Order

Order changes are allowed until 11:00 PM (PDT) on the same day. For any modifications, email us at support@vapepieonline.com.

Payment Options for Vape Purchases

We accept all major credit cards (MasterCard, Visa, American Express, Discover), PayPal, and Apple Pay for your vape purchase.

Paying with PayPal for Vape Orders

After adding your vape products to the cart, simply click the PayPal button to proceed through PayPal for a secure checkout.

Using Vape Discount Codes

Enter your discount code in the “Discount” field on the checkout page and click “Apply” to see your updated total.

Vape Return & Exchange Policy

For more details, check out our Return Policy. For assistance, reach out to our 24/7 support at support@vapepieonline.com.

How to Cancel Your Vape Order

Orders can be canceled before 11:00 PM (PDT) on the same day. After this time, cancellations cannot be processed. Email us at support@vapepieonline.com to cancel your order.

Is It Safe to Order Vape Products Online?

Absolutely! We use SSL encryption to safeguard your personal and payment details during every transaction.

Is My Payment Information Secure?

Yes. We ensure the highest security with AES-256 encryption for credit card and payment transactions.

Is My Personal Information Private?

Your privacy is important to us. We never share, sell, or rent your personal information without your consent, unless required by law.