FAQ

Q:  When will my order be shipped?

A: Orders are typically processed and shipped the same business day if placed before 2PM EST. Processing times may differ depending on stock and availability. We do not ship on weekends, federal holidays in the United States, or during hurricanes.

Q:  What is the estimated delivery time for my package?

A: The delivery time depends on the shipping method chosen at checkout. The tracking link is updated when your package is scanned. Please keep in mind that updating the tracking link via USPS can take up to three business days.

Q:   Why is my order marked as 'unfulfilled'?

A: An order will be marked as "fulfilled" once it has been fully processed and shipped. Please keep in mind that we do not ship on weekends or holidays.

Q:  Why can't I apply two discount codes to my order?

A: According to our terms and conditions, you can only use one code per order and there is no double discounting.

Q:  What could be the reason my discount code isn't working?

A: If the code you are attempting to use is not working, it is possible that the code has expired. Please contact customer service with the code and issue so that they can better assist you. IMPROPER USE, NEGLIGENCE, OR LACK OF COUPON CODE USE WILL ONLY RESULT IN A STORE CREDIT.

Q:  I ordered the wrong item; can I return or exchange it?

A: Please contact customer support as soon as possible for assistance with this, as we will be unable to assist once certain processes have occurred. If you are within the 14-day return and exchange policy and the item is unopened and unused, you may return it to us. We will either ship you the correct item or issue you a store credit once we receive the item back at our facility.

Q:  I received the wrong item/broken item or wrong nicotine level or not what I ordered at all. What can I do?

A: Please contact customer service right away. Give them a detailed description of your problem so they can assist you in resolving it. Include your order number as well as a photograph of the item.

Q:  Is it possible to cancel my order?

A: Unfortunately, once an order has been processed, it cannot be canceled.

Q:  What if I need to change my shipping address?

A: Once your order is confirmed, we begin the process of shipping it. Please notify us as soon as possible if the address is incorrect. We will need some time to change your address. We are unable to change the address for an order that has already shipped.

Q:  Do you have samples?

A: We currently do NOT offer samples of any of our items.

Q:  Can I add or alter my order after it has been placed?

A: We will do our best to accommodate and assist you, but if the order has already been shipped, we will be unable to add/alter it.

Q:  How can I receive exclusive offers?

A: Go to website address and scroll down to the bottom of the page to subscribe to our email newsletter.